WHAT WE COVER

Only products purchased directly from MGCgaming.com can be returned for a refund or an exchange within 30 days of arrival.

- If your product was not purchased on our website, you should contact the seller for returns and/or exchange.
- If your product was purchased on Amazon, you should contact Amazon for returns and/or exchange.

• The product must be in its original packaging including all content in perfect resalable condition. Damaged products may have the refund denied or incur a restocking fee based on the level of damage.
• Shipping and handling charges are NON-REFUNDABLE both ways.

 WHAT WE DON’T COVER

Glass screen protector products - we do not accept returns of any kind on used Gaming Glass or GLACIA screen protectors. ALL SALES ARE FINAL.

We do not accept returns of any kind on ClawSocks. ALL SALES ARE FINAL.

We do not accept returns of any kind on clothing items. Please be cautious when purchasing clothing items in regards to sizes and styles. ALL SALES ARE FINAL.

If you experience an issue with any of the products listed above, please contact us at support@mgcgaming.com. 

For returnable items, customers are responsible for return shipping charges. Shipping costs are not refundable.

FIRM POLICY - PLEASE READ

All returns must be approved and authorized before a product can be returned to us. We will not accept returns without prior approval. If you return your item without meeting our return requirements you will be required to pay the shipping fee to have the item sent back to you or foreit your item. 

 

HOW TO PROCESS A RETURN

1. Meet the Return Conditions

All return requests must be made to MGC within 30 days from date of purchase. Your receipt will be required as proof of purchase. Any return for refund must be in new, unopened and saleable condition in original packaging.

 

2. Submit your return request to support@mgcgaming.com with the following information:

- Full name

- Reason for return / problem with item

- Order number

- Original receipt attached (must clearly show date of purchase)

- If item is defective - photo of product defect

  

3. Mail Us The Product

Product Return Address:

Shipfusion

Attn: MGC Returns

888 Carol Court

Carol Stream, IL 60188 USA

 

4. Give Us a Few Days

Please allow up to 5 business days for return processing once we have received your item. Refunds will be processed via the same payment method as the original purchase.

If the product is found to be defective, MGC’s only obligation and the purchaser’s sole and exclusive remedy is the repair or replacement of the MGC product, or at MGC's sole discretion, a gift card equal to the amount of the purchase price of the product(s). Shipping fees may apply. MGC shall have no liability or responsibility to the purchaser or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the product.

 

STILL HAVE QUESTIONS?

Our Customer Loyalty Team is ready to help you at support@mgcgaming.com